Frequently asked questions
Which currency are prices in?
Prices are shown in US dollars by default. You can switch the display to EUR, GBP or ZAR with the currency selector. Your final price is confirmed in the currency you choose at checkout, in our billing system.
Where can my site or server be hosted?
Cloud servers can run in DigitalOcean and AWS data centres across North America, Europe, Asia, Australia and Africa. Web hosting is available in a range of regions too. Tell us where your customers are and we'll recommend the closest region. Exact regions depend on the service.
Can I scale up later?
Yes. Hosting plans can be upgraded and cloud servers can be resized as your traffic grows, without rebuilding your site.
What uptime can I expect?
Our services run on tier-one infrastructure, and uptime is backed by our infrastructure providers' SLAs. We'll share the SLA that applies to your service with your quote.
How does support work?
Support is available 24/7 through our global partners. Our own team is also available during office hours, Mon–Fri, 08:00–16:00 SAST (UTC+2), by email, phone or WhatsApp.
Can you move my website and email from my current provider?
Yes. We plan the move with you, copy your site and mailboxes across, and switch over at a quiet time so you don't lose email.
Can I manage everything on one account?
Yes. Hosting, cloud servers, domains and email all sit on one account with one invoice. Existing 3 Worx Connect and IT support clients can add hosting to the same account.